What Indian customers tell us
Feedback from the Indian organisations that bought Proton degaussers, crushers and shredders from Quridge Global Solutions.
We were asked to show how we knew a degausser had actually done its job. A cycle counter was not going to be enough. The fact that the machine printed the field strength on every cycle, and that we had a current verification certificate for the machine itself, is what our inspector accepted. We have since standardised on that machine for every branch.
— IT Security Manager, mid-sized bank
Everyone assumes the degausser is the slow part. Ours was not. The crusher and the paperwork were eating the day. Adding the rear output slide and moving the register into our asset system changed the economics of a batch more than any machine purchase would have. They told us that on the phone, before we had even quoted.
— Operations Director, ITAD company
Our specification said "hard drive degausser" and nothing about SSDs, and a third of what we were retiring was NVMe. Quridge flagged it before we submitted, and that single conversation stopped an award going to a bidder who could actually have delivered it. They were not even bidding against us on that package.
— Infrastructure Lead, colocation provider
We needed datasheets, the authorisation letter, the evaluation reference and a compliance matrix mapped to our tender sheet, and we needed them fast. We sent the specification in the morning and had a complete, written compliance response the same working day. The AMC and training were priced into the commercial schedule, so we were not renegotiating after the award.
— Procurement Manager, state government department
Nobody had considered the drives inside our MRI and CT machines. They walked us through what was on them, which was uncomfortable, and then specified the smallest sensible setup that would cover the whole estate. They could easily have sold us a lot more equipment.
— IT Head, multi-speciality hospital group
We asked for a quote for a university media destruction setup and expected a large number. We were told a smaller machine would cover our actual volume, and they were right. Two years on it has not been a constraint, and we have spent the difference on the shredder we also needed.
— IT Manager, university
When we had a problem, the person on the phone knew the equipment — asked the right diagnostic questions, and told us honestly whether it was the machine or how we were using it. That is not a normal service experience in this category.
— Facilities Manager, IT services firm
We needed evidence of destruction by a specific date and had no equipment. They brought the machine, ran the batch with our auditor watching, and signed the register row by row as it happened. Our auditor said it was the cleanest witnessed run she had seen.
— Compliance Officer, financial services firm
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